Refund policy

Returns & Refunds

For consumer online purchases, you have 14 calendar days after receiving your order to notify us that you wish to cancel and return it. You then have a further 14 calendar days from notifying us to send the goods back.

To be eligible for a return, items should be returned in the same condition in which they were received, with original packaging, seals and shrink wrap intact where applicable.

Because sealed trading card products can lose significant value once opened, damaged, tampered with or resealed, any reduction in value caused by handling beyond what is reasonably necessary to inspect the item may be deducted from the refund.

To request a return, contact us at legendsboundtcg@gmail.com before sending anything back. Return instructions will then be provided. Home Collection figures can be returned to the United Kingdom, including figures originally dispatched from China. Contact us for the UK return address and instructions before sending your return.

Unless the item is faulty, damaged or incorrect, the customer is responsible for return shipping costs.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or incorrect. Where possible, include clear photographs of the item and packaging so we can resolve the issue quickly.

Refunds

Refunds will be issued without undue delay and no later than 14 calendar days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Refunds are made to the original payment method, with no refund fee. Your bank or payment provider may take additional time to display the credit.

If you cancel and return your entire order, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not refundable. This does not limit your rights for faulty, damaged or incorrect goods.

Exchanges

To request an exchange, contact legendsboundtcg@gmail.com within the return period. Exchanges are subject to replacement stock availability. We will confirm the return instructions and any applicable price difference or delivery costs before you proceed. If an exchange is unavailable, you may return the item for a refund in accordance with this policy.

Consumer rights

Nothing in this policy affects your statutory consumer rights.